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System Administrator

Ellicott City, MD
Work is fully remote

Description & Responsibilities
  • Position is responsible for a distributed network consisting of a hosted colocation datacenter environment with a multi-homed virtual private network (VPN) that allows remote/home office workers access to the distributed network.
  • Provide firsthand support, IT training, and troubleshooting to all remote office staff and on-contract employees for IT matters. Administer and maintain all end-user accounts, permissions, and access rights to the VPN, intranet and hosted solutions.
  • Ensures the stable operation of the colocation servers and hosted security solutions, including e-mail, anti-virus, and intrusion detection systems; including planning, developing, installing, configuring, maintaining, and optimizing all network hardware (firewall and switches), software, and communication links.
  • Oversee installation, configuration, maintenance, and troubleshooting of company supplied end user workstations, software and virtual network in a timely and accurate fashion and provide end user training where required.
  • Responsible for integration of user workstations, including MAC workstations, with the company’s virtual private network comprised of Microsoft Windows server operating systems and Active Directory.
  • Develop, implement and maintain security policies and procedures in according with laws and regulations governing the company’s contracts.
  • Responsible to configuring and maintaining the disaster recovery solution for all data in the company.
  • Regularly confers with users regarding current and prospective system changes and future needs.
  • Conduct research on hardware & software products and services in support of procurement and development efforts.
  • Practice asset and configuration management, including maintenance of server, network and workstation components; keeping an accurate inventory of all company owned assets and technical specification information.
  • Performs any other related duties as assigned by the owners and senior management.
Experience, Knowledge, Skills and/or Abilities
  • An Associate’s degree in computer science, management information systems, or a related field.
  • Two years of relevant experience with Microsoft Windows server operating systems, Active Directory, Group Policies and TCP/IP networking may be substituted for the Associate’s degree.
  • Holds or is working towards one of the following certifications: Microsoft Certifications (MTA,MCSA,MCSE), A+, Network+, Security+, or Server+ certifications.
  • Hands-on hardware and software troubleshooting experience, including Windows 10, Windows /2012/2016 Server, and various Linux variants as well as networking devices such as managed switches and firewalls.
  • Able to install, support, and troubleshoot server, network and workstation hardware components and peripherals.
  • Demonstrated ability to properly develop and maintain accurate documentation.
  • Ability to effectively explain complex technical concepts to both technical and non-technical staff.
Personal Attributes
  • Strong written and oral communication skills.
  • Proven analytical and problem-solving abilities and the ability to work independently and without direction to conduct research into current issues and products as required.
  • Ability to present ideas in user-friendly and non-technical language.
  • Highly self-motivated and directed, positive attitude,

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