Position is responsible for a distributed network consisting of a hosted colocation datacenter environment with a multi-homed virtual private network (VPN) that allows remote/home office workers access to the distributed network.
Provide firsthand support, IT training, and troubleshooting to all remote office staff and on-contract employees for IT matters. Administer and maintain all end-user accounts, permissions, and access rights to the VPN, intranet and hosted solutions.
Ensures the stable operation of the colocation servers and hosted security solutions, including e-mail, anti-virus, and intrusion detection systems; including planning, developing, installing, configuring, maintaining, and optimizing all network hardware (firewall and switches), software, and communication links.
Oversee installation, configuration, maintenance, and troubleshooting of company supplied end user workstations, software and virtual network in a timely and accurate fashion and provide end user training where required.
Responsible for integration of user workstations, including MAC workstations, with the company’s virtual private network comprised of Microsoft Windows server operating systems and Active Directory.
Develop, implement and maintain security policies and procedures in according with laws and regulations governing the company’s contracts.
Responsible to configuring and maintaining the disaster recovery solution for all data in the company.
Regularly confers with users regarding current and prospective system changes and future needs.
Conduct research on hardware & software products and services in support of procurement and development efforts.
Practice asset and configuration management, including maintenance of server, network and workstation components; keeping an accurate inventory of all company owned assets and technical specification information.
Performs any other related duties as assigned by the owners and senior management.
Experience, Knowledge, Skills and/or Abilities
An Associate’s degree in computer science, management information systems, or a related field.
Two years of relevant experience with Microsoft Windows server operating systems, Active Directory, Group Policies and TCP/IP networking may be substituted for the Associate’s degree.
Holds or is working towards one of the following certifications: Microsoft Certifications (MTA,MCSA,MCSE), A+, Network+, Security+, or Server+ certifications.
Hands-on hardware and software troubleshooting experience, including Windows 10, Windows /2012/2016 Server, and various Linux variants as well as networking devices such as managed switches and firewalls.
Able to install, support, and troubleshoot server, network and workstation hardware components and peripherals.
Demonstrated ability to properly develop and maintain accurate documentation.
Ability to effectively explain complex technical concepts to both technical and non-technical staff.
Strong written and oral communication skills.
Proven analytical and problem-solving abilities and the ability to work independently and without direction to conduct research into current issues and products as required.
Ability to present ideas in user-friendly and non-technical language.
Highly self-motivated and directed, positive attitude,