In this role you will:
Develop, maintain, and enhance applications on the ServiceNow platform including, but not limited to, ITSM, ITBM, ITOM, CSM, Service Portal, HR Module, Assest Management, Change Management, Custom Development, etc.
You will be responsible for developing code, holding code reviews, checking in code, and helping to build the pipeline for continuous integration/continuous delivery.
Customize ServiceNow applications, facilitate roll out of new applications and modules, configure application UI, workflow, and API.
Create, maintain configuration management on the ServiceNow platform in all environments.
Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests.
Confer with Mission Partners to define their information technology goals and advise in the re-engineering of business processes to meet those goals.
Provide expertise in standards and validations (e.g., ISO 9000).
Provide group facilitation, interviewing, training, and additional forms of knowledge transfer.
Act as key coordinator between multiple project teams to ensure enterprise-wide integration of re-engineering efforts.
Champion awareness training and implementation of business processes.
Develop process documentation, testing, workflows, and work plans.
Lead workflow presentations to leadership and Mission Partners as required.
Coordinate with multiple departments within and outside of the customers organization to accomplish project tasks.
Independent self-starter and proactive at developing solutions and solving business problems using ServiceNow.
MANDATORY SKILLS: TS/SCI W/ Poly
Bachelors degree preferably in an IT related field 6 years of related experience; or a Masters with 4 years of experience; an Associates with 8 years of experience.
Experience with ServiceNow Tools
Understanding of best practices across both commercial and federal sectors as it relates to workflow and process management.
Excellent interpersonal skills with proven ability to team with industry partners.
Ability to communicate effectively in a fast-paced environment.
Ability to estimate work effort requirements efficiently and appropriately.
Strong public speaking skills and professional demeanor required.
Experience in scrum and agile frameworks for development to include task management, performing stand-ups and sprint reviews, gathering requirements, and creating documentation
OPTIONAL SKILLS: ServiceNow developer certification, preferably Certified System Administrator (CSA) or Application Specialist
Experience in HTML/CSS
Experience with threat programs
About Avid Technology Professionals
Avid Technology Professionals, LLC (ATP) is a premiere provider of software and systems engineering, and acquisition program management services for the community. ATP is actively seeking to pursue contract opportunities with other departments and agencies in the federal government, in state governments, and in the commercial sectors. Delivered by seasoned experts in the IT field, ATP solutions adeptly address the IT concerns manifesting in both the federal and commercial sectors.
Employee Benefits
The ATP Employee Benefits package includes:
- A Supportive and Equitable Working Environment that is both Stimulating and Challenging
- Competitive Hourly Salary
- Unique Employee Success Sharing Program that allows ATP employees to Share in Company's Successes
- Automatic Approved Overtime (as long as contract permits)
- Retirement Pay (401K); 100% company paid, immediately vested with Profit-Sharing Component
- Company Medical Coverage Plans - HMO, Open Access, PPO plans
- Company Dental Plan - widely accepted, comprehensive, and flexible
- Progressive Overtime Policy
- Flexible Spending Account benefit
- Lucrative Referral Bonus Policy
- Holiday Scheduling that Coincides with Government Holidays
- Robust Professional Expenses & Training Program
- Computer Allowance
- Internet Allowance
- Short and Long Term Disability
- Life Insurance