Process Improvement Specialist

Location: Annapolis Junction, MD
Date Posted: 09-25-2018 #11411471
or
Overall Assignment Description:
The primary duties of the Process Improvements Specialists are to support the Service Operations Office (TOC), the Service Performance Office, and the Corporate Services Office (TOZ) in the areas of service performance reporting, status reporting to leadership, Secure IT Operations Board (SIOB) support, and maintenance/development of TO SharePoint sites.
Duties shall include:
The Contractor shall prepare graphics, charts, and analyses in support of routine and ad hoc IT service performance reporting as required by the Operation Control Office (TOC) and the Service Performance Office (TOP) Leadership.
The Contractor shall support the Corporate Services Office (TOZ) by providing subject matter expertise in recommending, defining and implementing processes that are not currently in place to enable improved efficiencies across the Secure Operations Group (TO), or recommend improvements to current processes.
The Contractor shall provide subject matter expertise in providing recommendations and influencing status updates presented to the weekly SIOB by tracking activities and submitting draft recommendations to the project managers of the Operations Control Office (TOC) and the Service Performance Office (TOP).
The Contractor shall assist the Corporate Services Office (TOZ) as facilitators of the weekly SIOB by providing subject matter expertise to project managers in recommending and implementing project management best practices in the execution of the SIOB and sub-forums.
The Contractor shall assist the Secure Operations Group (TO) Offices by providing subject matter expertise in preparing for the monthly metrics review; this includes managing the data call; collecting and reviewing metrics for quality and value; scheduling publishing minutes; and tracking and reporting status of actions for metrics review.
The Contractor shall assist the Secure Operations Group (TO) Offices by providing subject matter expertise in preparing for the weekly SIOB by managing the data call; ensuring project managers are prepared and available for scheduled date; publishing minutes; and tracking and reporting status of actions for each SIOB review.
The Contractor shall assist the Secure Operations Group Offices by providing subject matter expertise in preparing for and facilitating the quarterly SIOB Senior Leadership Portfolio Review of projects and initiatives impacting organizations across CIO-T, the agency and the NSG.
The Contractor shall provide subject matter expertise in delivering automated solutions to improve business operations and gain efficiencies for the Secure Operations Group as requested by leadership.
The Contractor shall assist the Secure Operations Group Offices by developing Office SharePoint sites as required by each functional area of the organization.
The Contractor shall provide subject matter expertise in managing the content by ensuring currency and accuracy of information presented on the Secure Operations Groups and its Offices SharePoint sites.
The Contractor shall assist the Secure Operations Group Offices management by ensuring official taskers, Key Component (KC) Weekly Activity Reports and ad hoc action/initiatives are completed and submitted on time.
The Contractor shall assist the Secure Operations Group Offices Leadership by supporting the development of intra- and inter-agency Memorandums of Agreement and/or Memorandum of Understanding by submitting draft recommendations as requested.
The Contractor shall assist the Secure Operations Group Offices senior management by providing fact sheets, white papers, or similar artifacts as required and requested by management.
The Contractor shall provide subject matter expertise to the Corporate Services Office (TOZ) by assisting in the execution of a quarterly Secure Operations Group (TO) recognition program to provide incentive structures with formal and informal recognition for government employees.
The Contractor shall assist the Corporate Services Office (TOZ) in monitoring and managing space within the Secure Operations Group (TOZ) at Campus East (NCE) and Campus West (NCW); this includes updating the appropriate document on a monthly basis; reconciling Security Installation and PeopleSoft reports with records for the Secure Operations Group (TO) assigned seats and space.
The Contractor shall assist the Secure Operations Group Offices in coordinating required preparation for recurring meetings; this includes Staff Meetings, Division Program Management Reviews (PMRs) and Town halls.
The Contractor shall assist the Secure Operations Group Offices by assuring assigned tasks for the CIO-T current Fiscal Year Action Plan Tracker are accurate and updated in a timely manner

MANDATORY SKILLS: Required Skills
Experience: 7-10 years of experience in distinct functional or cross-functional analysis/assessment methodologies and associated tools. Experience may be broad-based crossing multiple markets (i.e., Government and industry).
Relevant knowledge of CMMI and ISO methodologies and best practices.
Experience in designing new processes to direct implementation activities.
Education: Bachelors Degree in Technology Management or Business related field
Certifications: CMMI, ITIL

OPTIONAL SKILLS: Desired Skills
Certification: ISO, Six Sigma
Knowledge of , Department of Defense, and offices and programs

About Avid Technology Professionals 
Avid Technology Professionals, LLC (ATP) is a premiere provider of software and systems engineering, and acquisition program management services for the community. ATP is actively seeking to pursue contract opportunities with other departments and agencies in the federal government, in state governments, and in the commercial sectors. Delivered by seasoned experts in the IT field, ATP solutions adeptly address the IT concerns manifesting in both the federal and commercial sectors.
 
Employee Benefits
The ATP Employee Benefits package includes:
 
  • A Supportive and Equitable Working Environment that is both Stimulating and Challenging
  • Competitive Hourly Salary
  • Unique Employee Success Sharing Program that allows ATP employees to Share in Company's Successes
  • Automatic Approved Overtime (as long as contract permits)
  • Retirement Pay (401K); 100% company paid, immediately vested with Profit-Sharing Component
  • Company Medical Coverage Plans - HMO, Open Access, PPO plans
  • Company Dental Plan - widely accepted, comprehensive, and flexible
  • Progressive Overtime Policy
  • Flexible Spending Account benefit
  • Lucrative Referral Bonus Policy
  • Holiday Scheduling that Coincides with Government Holidays
  • Robust Professional Expenses & Training Program
  • Computer Allowance
  • Internet Allowance
  • Short and Long Term Disability
  • Life Insurance
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