Customer Services and Information Technology Officer

Location: McLean, VA
Date Posted: 09-14-2018 #11374724
or
TS/

Deadline for resume Submission:10/19/18 12:00 AM

Provides customer assistance for several analytic applications/tools as part of a 24 hour Application Support effort. Applicant would be expected to provide direct assistance to customers on how to use several applications and other associated analytic tools, including formulating queries and profiles, responding to questions, troubleshooting, monitoring system availability, etc. The candidate will be required to provide trainingclassroom, demonstration, one-on-one, or video-teleconferencing sessions to personnel whose schedules do not allow typical training attendance hours. The candidate will assist in the development and/or review of training materials and application documentation, including course manuals, workbooks, handouts, and computer based training (CBT), and other multimedia training aids. May provide feedback for, or participate in end user focus groups, readiness reviews, and other sessions as an advocate for customer requirements, customer features. Troubleshooting support may require interaction with Operations and Maintenance (O&M) and/or development teams. On occasions the candidate will be asked to perform validation testing.



OPTIONAL SKILLS: 1. Strong commitment to quality customer service
2. Ability to be flexible and work independently under pressure
3. Ability to execute multiple tasks with competing priorities
4. Ability to interact effectively with Client personnel at all levels
5. Ability to work effectively in a team environment
6. A diligent work ethic

About Avid Technology Professionals 
Avid Technology Professionals, LLC (ATP) is a premiere provider of software and systems engineering, and acquisition program management services for the community. ATP is actively seeking to pursue contract opportunities with other departments and agencies in the federal government, in state governments, and in the commercial sectors. Delivered by seasoned experts in the IT field, ATP solutions adeptly address the IT concerns manifesting in both the federal and commercial sectors.
 
Employee Benefits
The ATP Employee Benefits package includes:
 
  • A Supportive and Equitable Working Environment that is both Stimulating and Challenging
  • Competitive Hourly Salary
  • Unique Employee Success Sharing Program that allows ATP employees to Share in Company's Successes
  • Automatic Approved Overtime (as long as contract permits)
  • Retirement Pay (401K); 100% company paid, immediately vested with Profit-Sharing Component
  • Company Medical Coverage Plans - HMO, Open Access, PPO plans
  • Company Dental Plan - widely accepted, comprehensive, and flexible
  • Progressive Overtime Policy
  • Flexible Spending Account benefit
  • Lucrative Referral Bonus Policy
  • Holiday Scheduling that Coincides with Government Holidays
  • Robust Professional Expenses & Training Program
  • Computer Allowance
  • Internet Allowance
  • Short and Long Term Disability
  • Life Insurance
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