Help Desk Specialist II

Location: Annapolis Junction, MD
Date Posted: 06-12-2018 #11047130
Requires TS/SCI clearance with polygraph

MANDATORY SKILLS: High School Diploma/GED and four (4) years
Associates Degree and seven (7) years
Bachelors Degree or higher and zero (0) years
Serves as the initial point of contact, globally, for access to the Enterprise IT environment.
Interacts with IT users to resolve technical issues.
Responds to queries and completes service requests that originate by phone, web-based portals, email or other methods.
Reads, writes and implements standard operating procedures and technical documentation.
Two (2) years working experience in Microsoft Office applications.
Highly preferred that contractor personnel assigned to this TTO have prior technical knowledge and experience with commercial VTC systems, Media over Internet Protocol technologies and network capabilities.
Past experience with Telepresence Management Suite (TMS), preferably TMS V.13, is highly preferred. The contractor must possess sharp customer services skills to include clear verbal communication, proper telephone etiquette, ability to listen closely to customers, time management, situation evaluation and analysis, and the ability to memorize protocol and guidelines
Contractors must possess two (2) years experience using Microsoft Outlook, Word, and Excel; basic computer skills in a Windows 2000 and Windows XP operating environment.
Skilled in preparing operational status reports and compiling basic metric data extracted from the VTC application.

About Avid Technology Professionals 
Avid Technology Professionals, LLC (ATP) is a premiere provider of software and systems engineering, and acquisition program management services for the community. ATP is actively seeking to pursue contract opportunities with other departments and agencies in the federal government, in state governments, and in the commercial sectors. Delivered by seasoned experts in the IT field, ATP solutions adeptly address the IT concerns manifesting in both the federal and commercial sectors.
Employee Benefits
The ATP Employee Benefits package includes:
  • A Supportive and Equitable Working Environment that is both Stimulating and Challenging
  • Competitive Hourly Salary
  • Unique Employee Success Sharing Program that allows ATP employees to Share in Company's Successes
  • Automatic Approved Overtime (as long as contract permits)
  • Retirement Pay (401K); 100% company paid, immediately vested with Profit-Sharing Component
  • Company Medical Coverage Plans - HMO, Open Access, PPO plans
  • Company Dental Plan - widely accepted, comprehensive, and flexible
  • Progressive Overtime Policy
  • Flexible Spending Account benefit
  • Lucrative Referral Bonus Policy
  • Holiday Scheduling that Coincides with Government Holidays
  • Robust Professional Expenses & Training Program
  • Computer Allowance
  • Internet Allowance
  • Short and Long Term Disability
  • Life Insurance
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