Customer Services and Information Technology Officer

Location: McLean, VA
Date Posted: 03-08-2018 #10565647

Deadline for resume Submission:3/16/18 11:59 PM

Provides customer assistance for several analytic applications/tools as part of a 24 hour application support effort.
Provide direct assistance to customers on how to use several applications and other associated analytic tools, including formulating queries and profiles, responding to questions, troubleshooting, monitoring system availability, etc.
Capture, categorize and report trouble calls, suggested system enhancements, etc. May provide feedback for or participate in end user focus groups, readiness reviews, and other sessions as an advocate for customer requirements, customer features. Trouble shooting support may require interaction with Operations and Maintenance(O&M)and development teams. On occasions the candidate will be asked to perform validation testing.

OPTIONAL SKILLS: 1. Demonstrated experience using Enterprise Service Management Tool (ESMT)
2. Demonstrated experience with Automated Call Distribution (ACD) systems.
3. Prior experience developing and/or editing training materials.
4. Demonstrated experience with Software application training.

About Avid Technology Professionals 
Avid Technology Professionals, LLC (ATP) is a premiere provider of software and systems engineering, and acquisition program management services for the community. ATP is actively seeking to pursue contract opportunities with other departments and agencies in the federal government, in state governments, and in the commercial sectors. Delivered by seasoned experts in the IT field, ATP solutions adeptly address the IT concerns manifesting in both the federal and commercial sectors.
Employee Benefits
The ATP Employee Benefits package includes:
  • A Supportive and Equitable Working Environment that is both Stimulating and Challenging
  • Competitive Hourly Salary
  • Unique Employee Success Sharing Program that allows ATP employees to Share in Company's Successes
  • Automatic Approved Overtime (as long as contract permits)
  • Retirement Pay (401K); 100% company paid, immediately vested with Profit-Sharing Component
  • Company Medical Coverage Plans - HMO, Open Access, PPO plans
  • Company Dental Plan - widely accepted, comprehensive, and flexible
  • Progressive Overtime Policy
  • Flexible Spending Account benefit
  • Lucrative Referral Bonus Policy
  • Holiday Scheduling that Coincides with Government Holidays
  • Robust Professional Expenses & Training Program
  • Computer Allowance
  • Internet Allowance
  • Short and Long Term Disability
  • Life Insurance
this job portal is powered by CATS